Privacy Notice

Privacy Notice

Rkgg respects your privacy. This Privacy Notice explains how we collect, use, disclose, and protect your personal data in connection with our online gambling services and website.

1. Data controller and scope

Rkgg acts as the data controller for personal data processed through our website and services. This Notice applies to all visitors and players who interact with us, and to any data we collect in the course of providing our gambling products and related services.

2. Categories of personal data we collect

  • Identification and contact information (e.g., name, email address, postal address, phone number).
  • Account and authentication data (e.g., username, password, account ID, date of birth).
  • Transaction and payment information (e.g., transaction history, betting activity, payment method, billing details).
  • Device, log, and usage data (e.g., IP address, browser type, language, time stamps, cookies, and site interactions).
  • Proof of identity and address (e.g., government-issued ID, utility bills) as required for licensing, KYC and AML checks.
  • Source of funds and financial information (where applicable for regulatory and risk controls).
  • Communications with our support team and feedback provided by you.

3. How we collect personal data

We collect data directly from you when you provide information to register, deposit, wager, or contact us. We collect data automatically through cookies, web beacons, server logs, and analytics when you use our site. We may also receive data from payment processors and other service providers involved in delivering our services.

4. Purposes and legal bases for processing

We process personal data for the following purposes and rely on the corresponding legal bases:

  • To provide and manage our services (contract performance).
  • To verify identity, prevent fraud, and comply with AML/KYC obligations (legal obligation; legitimate interests).
  • To process payments, manage accounts, and handle transactions (contract performance; legitimate interests).
  • To communicate about accounts, security updates, and service changes (contract performance; legitimate interests).
  • To perform data analytics, improve products, and conduct research for business improvement (legitimate interests).
  • To offer and manage marketing communications (consent where required; legitimate interests where permitted by law).

5. Sharing of personal data

We may disclose personal data to:

  • Service providers and contractors who perform services on our behalf (e.g., payment processors, hosting, IT support, fraud prevention).
  • Regulators, law enforcement, and other authorities when required by law or to protect our rights and safety.
  • Affiliates and corporate groups for the purposes described in this Notice.
  • In connection with a business transfer, merger, or sale of assets, with a recipient bound to protect the data.

6. International transfers

Your data may be transferred to, stored, and processed in countries outside your country of residence. Where required, we implement safeguards such as standard contractual clauses or other legally recognized mechanisms to protect personal data in line with applicable laws.

7. Your rights

You may exercise the following rights by contacting us at [email protected] or [email protected]. We will respond within 30 days unless a longer period is required by law.

  • Right of access: obtain confirmation of whether we process your data and access to it.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to erasure: request deletion where lawful and appropriate.
  • Right to restrict processing: limit processing in certain circumstances.
  • Right to data portability: obtain and reuse data for your own purposes across services.
  • Right to object: oppose processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: withdraw consent for processing based on consent.
  • Right to not be subject to automated decision-making where applicable and to request human review.

8. Marketing and communications

We may send marketing communications where you have consented or where permitted by law. You may withdraw consent or opt out at any time via your account settings or the unsubscribe mechanism in our communications. We do not sell personal data to third parties for marketing purposes.

9. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Notice and to comply with legal and regulatory obligations. In general, we retain account-related data for the duration of the relationship and a minimum of five (5) years after the end of the relationship, or longer if required by applicable law. We will securely delete or anonymize data when it is no longer needed.

10. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes access controls, encryption of data in transit and at rest where feasible, regular security assessments, and contractual safeguards with processors.

11. Minors

We do not knowingly collect personal data from individuals under the age of legal gambling age in the relevant jurisdiction. If we become aware that we hold data of a minor without proper verification, we will remove or de-identify it and implement age-verification steps for account access and service provision.

12. Cookies

We use cookies to distinguish users, maintain sessions, and analyze site performance. Our Cookie Policy provides details on the cookies we use, purposes, and how you can manage them. You may adjust your preferences in your account settings or through your browser settings.

13. Changes to this Notice

We may update this Privacy Notice from time to time. We will publish the revised notice on our site and, where required, notify you by other means. Your continued use of our services after such changes constitutes acceptance of the updated notice.

14. How to contact us

If you have questions about this Privacy Notice or wish to exercise your rights, please contact [email protected]. For data protection inquiries, you may also contact our Data Protection Officer at [email protected]. You may also write to us at our registered address for data protection inquiries.