Gambling Can Be Addictive

Gambling can be addictive

Rkgg recognises that online gambling involves risk of problem gambling. This page outlines our responsible gaming framework: identifying warning signs, verifying eligibility, enabling protective tools, and directing players to appropriate support. The policy applies to all Rkgg gambling services and is implemented to protect players and ensure compliance with applicable laws.

Risk indicators and self-assessment

Gambling should remain a form of entertainment. Warning indicators may include a growing preoccupation with gambling, neglect of family or health, gambling beyond one's means, borrowing to gamble, or continuing to gamble to recoup losses. Other signs include neglect of work or study, sleep disruption, or consideration of self-harm to finance gambling. If you recognise several indicators in yourself, you should take proactive steps to assess and limit your activity and seek professional help where appropriate.

Age verification and eligibility

The minimum age to participate in Rkgg services is 18 or the age of legal consent in your jurisdiction, whichever is higher. We may request documentation to verify identity and age before or during account creation. Accounts for underage individuals will be suspended and any winnings forfeited. We reserve the right to suspend funds if verification cannot be completed promptly and to conduct ongoing verification as required by law.

Self-assessment and screening

To support responsible play, players are encouraged to engage in periodic self‑assessments. If the following questions are answered affirmatively on multiple occasions, consider reducing play or taking a break: Have you spent more time gambling than intended? Have you neglected important obligations or relationships because of gambling? Have you gambled with money you could not afford to lose? Have you chased losses or borrowed money to continue gambling? Have you gambled while upset, tired, or distressed? If you have concerns about gambling, consult a licensed counsellor or health professional. Rkgg does not provide medical treatment but will direct players to appropriate local services where available.

Protective tools and limits

Rkgg provides in‑site protective controls to support responsible play, including:

• Deposit limits: players may set daily, weekly, or monthly deposit caps. Limits can be adjusted by request to the Support Team. Changes take effect after confirmation and remain in force for the selected period.
• Session and time limits: players may establish maximum session lengths and receive reminders as limits are approached. Once a limit is reached, further play may be restricted until the period resets.
• Loss limits: players may set maximum losses within a defined period to mitigate chasing losses.

Self-exclusion and cooling-off

Players may request self-exclusion for defined periods, including a cooling‑off option. During exclusion, access to the account and related services is blocked, and new account creation is prevented for the duration. After the exclusion period ends, access is restored only after renewed verification. Extended exclusions or breaks up to six weeks or longer may be arranged in line with applicable law and internal protocols.

Help, guidance, and access to support

Rkgg directs players to licensed counselling services, health authorities, and consumer protection agencies in their jurisdiction. The account support team can provide information about available local resources. If there is imminent risk of harm, contact emergency services in your country. Rkgg is not a substitute for professional treatment where required.

Data protection and privacy

Personal data collected for responsible gaming controls, identity verification, and regulatory compliance is processed in accordance with our privacy policy and applicable data protection laws. You have rights to access, rectify, or erase data where permitted, subject to regulatory and contractual limitations. Data is stored securely and used solely for the purposes described in this policy.

Compliance and enforcement

Rkgg operates in compliance with applicable gambling, consumer protection, and anti‑money laundering requirements. We implement age verification, spend controls, self‑exclusion, and responsible gaming monitoring. Violations of terms or indicators of risk may result in restrictions, forced limitations, or termination of access to services to protect the player and others. Protective measures will not be bypassed.

Support channels

For further information or to arrange protective measures, contact the Support Team via the secure in‑site help centre or other designated account contact options. Support is available through the approved channels and in the languages supported by Rkgg, during regional operating hours.