Withdrawals

Withdrawals

Eligibility and verification

To initiate a withdrawal from your Rkgg account you must have an active account in good standing and have completed the identity verification process under Rkgg's Know Your Customer and AML controls. Rkgg reserves the right to verify identity and assess the source of funds before processing any payout and may suspend withdrawals pending verification.

  • Providing false personal data may result in withdrawal denial or account termination.
  • The company may request additional documentation to confirm identity or source of funds at any time.
  • Depositing funds from unlawful sources is prohibited and may trigger withdrawal restrictions or account closure.

Withdrawal options and currency

Available withdrawal methods are shown in the user area and may vary by jurisdiction. Withdrawals are issued to the payment method linked to the account or to the bound wallet used for crypto deposits, as applicable. Crypto withdrawals are sent to the user’s bound crypto wallet; fiat withdrawals are sent to the registered payment account where possible. Withdrawals must be in the same form as the corresponding deposit, and funds deposited with virtual currencies cannot be withdrawn as fiat, and fiat deposits cannot be withdrawn as crypto.

  • The name on the payment method or wallet must match the account holder name on file.
  • The amount of a withdrawal is subject to method specific limits; if a withdrawal request exceeds the per method limit, the payout will be issued in installments.
  • Some methods may require additional verification or beneficiary validation per policy.

Withdrawal limits

Minimum and maximum withdrawal amounts apply as described below unless stated otherwise for your jurisdiction.

  • Minimum withdrawal: 40 EUR or equivalent in another currency.
  • Maximum withdrawal per transaction: card withdrawals up to 5,000 EUR or equivalent; other methods vary and are shown in the withdrawal interface.
  • Maximum withdrawal limits: 5,000 EUR per day, 10,000 EUR per week, and 30,000 EUR per month.
  • If the requested amount exceeds a method’s cap, the payout will be issued in installments until the total is paid.

Processing times and finalization

Rkgg will review withdrawal requests and either approve or deny them within two (2) days of submission. Processing may be delayed by additional identity verification or security checks. A withdrawal may be rolled back by the user at any time before finalization.

Crypto and fiat alignment

Withdrawals align with the deposit method. Withdrawals of virtual currency will be issued to the user’s bound virtual currency wallet; fiat withdrawals will be issued to the registered fiat payment account where applicable. Crypto withdrawals require sufficient blockchain confirmations corresponding to the related deposit amount before completion.

Chargebacks and refunds

Chargebacks may be initiated through the issuing bank or payment provider. If a chargeback is processed, Rkgg may suspend or block the user account and reclaim the disputed funds, including any associated fees or currency conversion costs. The user may be required to provide identity confirmation and, where necessary, select a preferred payment method for future withdrawals. Administrative fees may apply, and the balance of the account may be reduced accordingly. Refunds are at the sole discretion of Rkgg and will be handled by the company, not through the banking channel. Grounds for a refund include accidental deposits or confirmed fraudulent transactions; requests must be submitted to support and will be resolved within two (2) days. If gameplay has consumed the funds, refunds are generally not provided; funds drawn during real-money gameplay are withdrawn from the account in real time in accordance with the deposit method used.

Additional provisions

Rkgg reserves the right to modify this withdrawal policy at any time. In cases of erroneous credits or withdrawals due to technical or human error, the company may reverse or freeze the relevant funds and set-off any resulting balance against future winnings. Users shall promptly notify customer support of any suspected error and shall cooperate with verification requests. Deposits must reflect gameplay activity, and the company may suspend withdrawals if abuse is suspected or detected, including wagering patterns or attempts to exploit exchange rate fluctuations.